Shipping policy

Shipping Policy

Thank you for shopping with us at KocioleksHomeComfort.com. We are committed to delivering your orders in a timely and efficient manner. Please read our shipping policy carefully to understand how we handle shipping and delivery.

Processing Time

  • Orders are typically processed within 2-5 business days after payment confirmation.

  • Some products, such as custom-made or handcrafted items (e.g., frames that require drying time), may take longer to process. Estimated processing times for such items will be noted on the product page.

Shipping Time & Rates

  • We offer standard and expedited shipping options at checkout.

  • Standard shipping typically takes 5-10 business days, while expedited shipping may take 2-5 business days, depending on your location.

  • Shipping costs vary based on the weight, size, and destination of your order. The final shipping fee will be displayed at checkout.

International Shipping

  • We ship worldwide! However, international orders may be subject to additional customs fees, taxes, or duties depending on your country’s regulations. These charges are the responsibility of the buyer.

  • International delivery times vary and can take anywhere from 7-21 business days.

Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email to monitor your shipment’s progress.

  • If your tracking information has not updated within 5 business days, please contact us.

Delays & Exceptions

  • While we strive to ensure prompt delivery, shipping delays may occur due to factors beyond our control, such as weather conditions, carrier issues, or customs processing.

  • If your order includes a made-to-order item, please allow additional time for production before shipping.

Lost or Stolen Packages

  • We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.

  • If your package is lost in transit, please reach out to the carrier first. If further assistance is needed, contact our support team.

Contact Us

If you have any questions regarding our shipping policy, feel free to reach out to us at [Kociolekshomecomecomfort@gmail.com].