Refund policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Returns

To be eligible for a return, your item must be in new condition, unused, with tags, and in the original packaging. A receipt or proof of purchase is required.

📩 To start a return, contact us at [kociolekshomecomfort@gmail.com] with your order details and reason for the return.

📦 Return Address: Our returns are handled by our suppliers. Please contact us before sending any items back, as unauthorized returns may not be accepted.

🚨 Important: Some items may be non-returnable based on supplier policies. See below for exceptions.

Damages & Issues

If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at [kociolekshomecomfort@gmail.com] with photos of the issue. We will work with our suppliers to resolve the problem.

Non-Returnable Items

We do not accept returns for:
❌ Custom-made or personalized home décor (e.g., engraved items, custom-size rugs)
❌ Opened or used bedding and textiles (e.g., pillows, mattresses, throws, curtains) for hygiene reasons
❌ Clearance or final sale items
❌ Large furniture pieces

Exchanges

If you want a different item, return your original item (if eligible), and place a new order.

Refunds

Once we receive and inspect your return, we will notify you of the refund decision. If approved, refunds will be processed to your original payment method within 10 business days.

If 15 business days have passed and you have not received your refund, please contact us at [kociolekshomecomfort@gmail.com].

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